It's a secure online tool which currently allows you to:
If you have questions regarding My TFH that aren't answered below, please contact email@example.com
Yes. It's a secure site supported through ACS Technologies, largest developer of church management software in the industry. ACS uses secure 128 bit encrypted transmission technology. If you log in through our website, you are equally protected.
Currently, only staff and ministry leaders can view your information (see ...Giving History... below). No one else on the Internet (i.e. spammers) will be able to see it.
Yes, you can change your preferences - under "Home", select "My Account", then "Personal Preferences" and choose your Individual and Family Privacy Preferences.
Yes. Only you and a few authorized TFH staff members can see your giving information; no one else can see it. For more info on online giving, scroll down to the Online Giving page.
In the "I Want to View" section, go to "My Complete Profile" and click the yellow pencils next to the info you want to change. To add, delete, or change info that's grayed-out (including adding/deleting family members), email firstname.lastname@example.org. Changes are subject to staff review, can take 1 or 2 business days to be accepted and re-uploaded (possibly longer depending on staff schedules). If you have questions about your choices or the info you see, contact email@example.com.
Yes. Under "Home" select "My Account" and click the "change" link to the right of the password. Passwords must be at least 8 characters and often need at least one uppercase letter, number, or symbol (sometimes two are required). When the "strength" bar has some green in it, your password is strong enough.
We encourage you to add individual and family photos of yourself and family members (only ones that are in our database) to help staff and leadership know who you are. Photos are reviewed by staff and must meet the following requirements:
To add photos: under "Home" click "My Profile".
Weekend and online giving is processed by staff and uploaded to the site a couple times a week, so there is usually a delay. There are also technical reasons you may not see all of your giving. If you don't see your contribution after a week, contact firstname.lastname@example.org.
Once you're logged in, click "More Info" at the top of any screen (we haven't enabled every feature shown in "More Info".) If you need help with logins or updating your info, contact email@example.com. If you need help with online giving or your giving history, contact firstname.lastname@example.org.
You must be in our database, and your name and email address must exactly match what we have or it won't find you, so be sure the office has your current info. If you don't attend TFH, you can get a login for online giving, but you'll need to give us some info first. Even if you're in our database, we pay for the records we upload so you may need to let us know you want a login before your info is uploaded.
If you have questions, want to give us your info, or want to be sure we have your current info, contact email@example.com.
Temporary passwords expire within 24 hours of requesting one. If it expires, return to the login page and click "Forgot your password..." to have another emailed to you. You'll need to know your Username, which usually follows this pattern: FirstnameLastname (e.g. if your name is Mary Smith, it would be MarySmith). If that doesn't work, click on "Forgot your...user name?" to have it emailed to you before you request another password.
Use your member login to log into "My TFH".
Go to the "My Giving Summary" section. (You may see more sections than what's shown here.)
Only Visa, MasterCard, or Discover may be used for online giving at this time.
Online giving currently limited to the following funds:
Choose "one time" or "recurring" gifts. Select "one time" to give different amounts each time; select "recurring" to set up automatic gifts in a recurring pattern.
Click "More Info" if you need additional help. Content changes depending on what's displayed on your screen at the time.
To give a one-time gift, or set up a new recurring gift:
Manage Payment Methods: To delete a credit card that is about to expire, add a new credit card, edit an incorrect payment method, or update your payment description, go to the "Managed Scheduled Giving" tab, then click "Manage Payment Methods" on the right.
Manage Scheduled Giving tab: This tab displays the date and amount of your next scheduled contribution. From this tab, you can reassign payment methods, and edit or deactivate scheduled gifts. The amount and date of the next scheduled gift displays at the top of the page.
Review My Giving History link: Click on this link to review your giving history for the current or previous calendar year. Select the 10 Most Recent Contributions, Show All (for the selected year), or specify a date range (for the current or previous calendar year). Keep in mind that it can take up to a week for giving to be posted to your online giving history, even if you gave online. THIS IS NOT YOUR OFFICIAL TAX STATEMENT. Official statements are mailed by the end of January; if you need another one during the year, contact firstname.lastname@example.org
If you have any questions about online giving or your giving history, contact email@example.com.